Natuzzi

The challenge: invoice chaos and manual comparisons

Natuzzi, a global leader in designer furniture, was facing a common problem in many companies: decentralized management of hotel bookings for business travel. As Palma Tortorelli, in charge of bookings, explains, the process was often fragmented and complex:

"Hundreds of invoices from different hotels were arriving, and the administration didn’t know if they had already been paid or needed to be entered as orders. It created a lot of confusion."

This fragmentation not only caused delays in administrative processes but also made it difficult to control company expenses. Furthermore, manually comparing rates with existing corporate agreements proved to be time-consuming, exhausting, and prone to human error.

The innovation of Book For Work

To address these challenges, Natuzzi decided to adopt Book For Work, the B2B accommodation booking platform for business travel. This innovative tool has radically transformed the way the company manages travel for its employees. Palma highlights the main benefits:

• Competitive rates, even compared to our own agreements

  "I book through Book For Work because the rates are lower than those online and even lower than our corporate agreements.. For example, a B&B Hotel in Genoa that cost €85 with our agreement cost only €71 through Book For Work."

• Accoutning simplification

  "Book For Work sends a single summary invoice every 15 days, eliminating the need to handle individual payments. Since we no longer receive separate invoices, administration doesn’t have to go crazy figuring out how to handle them. It’s an incredible time saver."

• Efficiency and transparency

  "Every booking includes a clear voucher with all the necessary information: hotel details, costs, check-in and check-out. This has improved internal communication.: I no longer have to write summary emails; everything is delivered clearly and accurately to colleagues."

Excellent customer support

One of the most appreciated aspects of Book For Work is the customer support, always available to resolve any issues quickly and professionally. Palma Tortorelli shares a meaningful experience:

“Once, I booked the wrong dates for a non-refundable reservation, but the support team immediately helped me without any extra charges. It was truly impeccable service.”

The prompt intervention of the support team not only avoided extra costs but also strengthened Natuzzi’s trust in the platform. The accessibility and empathy of the support team represent added value that sets Book For Work apart from other booking services.

Tangible results

Thanks to Book For Work, Natuzzi has achieved:

1. Cost savings: more competitive rates than traditional options (B2C sites, travel agencies, and TMCs).
2. Operational efficiency: centralization of invoices and bookings.
3. Top UI/UX and customer service: intuitive interface and always available support.

These benefits have made Book For Work an indispensable tool for managing corporate travel.

Conclusion

Book For Work has resolved logistical and administrative problems in Natuzzi’s business travel, improving the management of corporate travel and generating significant time and cost savings. Palma Tortorelli confirms:

"More than 90% of my bookings are made through the tool. It has become an indispensable tool."

Disclaimer

The comparison of prices or features of competing online platforms reflects the customer's experience at the time of booking or during the interview for this case study. Actual prices may vary depending on the circumstances.